Managed IT Services
We run the technology your business depends on: servers, Microsoft 365, email, backups, security, and the computers your people use every day. We keep it configured, monitored, and maintained, so the surprises are rare and the week is predictable.
Headquartered in Spokane, we provide responsive remote IT support for businesses wherever practical, with on-site service available for customers in the Pacific Northwest. Our goal is to deliver practical, reliable support through the right mix of remote assistance, scheduled maintenance, and local hands-on service.
The first review is free. Monthly terms by default, with a discount if you commit longer.
Support tickets get a real answer from a real tech in under an hour.
What Our Managed IT Services Include
- 24/7 Monitoring and Alerting: Continuous monitoring of critical servers, cloud instances, and network services with actionable alerting.
- Patch Management and Maintenance: Routine OS updates, third-party software patching, and scheduled maintenance windows.
- Backup and Disaster Recovery: Managed backup operations, verification, and recovery planning aligned with business continuity needs.
- Cybersecurity Oversight: Practical security controls, identity and access management, and risk mitigation as part of daily operations.
- Endpoint and Device Management: Account provisioning, hardware standards, and controlled access to company data.
- Technical Support: Day-to-day IT support focused on identifying root causes and keeping systems stable long-term.
- Written Information Security Programs (WISP): The document your business insurer almost certainly now asks for, spelling out your security controls, processes, and policies. We write it, and we make sure your environment actually matches what it says.
- Compliance Support: We maintain the technical controls required by frameworks like SOC 2, HIPAA, PCI DSS, and NIST, and help you document them when questionnaires or auditors come up.
What This Looks Like in Practice
Our work starts with a clear understanding of your current environment: what systems are in place, how they are configured, where risks exist, and what needs attention first. From there, we establish the monitoring, backup, patching, documentation, and support practices needed to keep the environment stable over time.
When issues occur, we handle the alerting, triage, resolution, and documentation, then look for the root cause so problems are corrected instead of repeatedly worked around. If a deeper fix is needed, we help define the right path forward through planned consulting or project work.
Security, Backups, and Day-to-Day Maintenance
Managed IT Security
Security is built into daily operations such as access standardization, patch management, endpoint protection, and ongoing oversight. Not a separate product you bolt on after the fact.
Backups and Recovery
Reliable recovery starts long before an outage. We manage, monitor, and verify backups with recovery planning designed to ensure your data is available when you need it most.
IT Support
Support from engineers who understand your environment, standards, and configurations. We focus on resolving the underlying cause, documenting, and not just restoring service.
A Practical Approach to Cost
Pricing scales with the environment we manage, not a flat per-seat guess. We account for servers, endpoints, users, and process complexity, so cost reflects the actual operational footprint.
- Servers and systems under management
- Endpoints and users supported
- Process, compliance, and change-control complexity
- Coverage and response level
- Monthly terms by default, discounted for longer commitments
How it works: the first review costs nothing. Most clients start on monthly terms with no long-term commitment, and take a discount later if they choose to commit for six months or a year. Project work is quoted per project, so you know the number before we start.
Who We Work Best With
We work best with organizations that view IT as an operational function and want it managed with consistency and clear ownership. Our approach is structured and deliberate, a strong fit for teams that prefer stability over short-term fixes.
- SMBs needing reliable IT without a full internal team
- Internal IT teams wanting supplemental expertise or stronger processes
- Distributed or multi-site teams needing standardization
- Environments where reliability, documentation, and change control matter
- Businesses that prefer long-term partnerships and predictable operations
Managed IT vs. Project-Based Consulting
Managed IT is ongoing technology management. Consulting is scoped expertise for a defined project, change, or problem. Many organizations need both at different times.
- Managed IT: Continuous monitoring, maintenance, support, and operational ownership.
- Consulting: Focused expertise for network design, migrations, security assessments, and remediation.
- Many engagements start as a consulting project, then move into ongoing management once stable.
If you need project-based help instead of ongoing management, our consulting services would be a great fit.
Talk to Us About Managed IT
If you are looking for managed IT services with a focus on configuration, consistent maintenance, and predictable operations, share a little about your environment and what you are trying to improve. We will propose a clear next step.