What Our Clients Say
We build long-term relationships with the businesses we serve. Here is what some of them have to say about working with DigiTimber.
Featured Review
We provide an Electronic Medical Records system to long-term care facilities caring for the elderly and disabled. They consider our system a mission critical application service. While we had been with our previous supplier for over 15 years, we began experiencing unexplained downtimes without their support center’s knowledge despite assurance of full-time monitoring. Making matters worse, this began to seriously affect our customers and resulted in our losing long-time customers.
Service issues included:
- Failure to notify us regarding outages. There were times they did not even know there was an outage.
- Multiple layers of support to navigate resulting in extended customer down times.
- Sales team was slow in responding to new server configuration requests and requirements definition.
As a result, we reached out to Russ to evaluate DigiTimber’s services and support.
The DigiTimber team collaborated with us throughout the evaluation process and answered every question quickly and thoroughly. They recommended configurations, co-location options, security, and backup processes, and processes to ensure our cutover was quick, easy, and successful.
Russ personally set up our support and application transfer processes before beginning the cutover, including our internal email, processes, SSL Certificate and more. As a result, we were able to fully evaluate our entire application prior to cutover thereby ensuring a successful cutover for our customers.
Russ set up our transition processes to transfer our entire application and other services quickly and easily from our previous provider to the DigiTimber servers. When we were ready, the process literally took minutes, and our customers were back up and running.
The DigiTimber team also assisted in getting all our automated daily and monthly processes transferred, including setting up automatic email notifications to our staff regarding all successful process completions.
Prior to beginning our cutover process, we sent advance notifications to our customers regarding the scheduled date and time for our cutover. To our amazement, some customers shared with me that they did not even notice that we had completed the cutover!
From an IT standpoint, this is how we define SUCCESS!
I am proud to recommend DigiTimber to all IT Professionals looking to significantly improve their website, email, internal processes, and application system hosting services. DigiTimber is truly the best business partner any IT company could ever wish for.
Truly a five-star business decision!
We’ve been hosting our website with Digitimber here in Spokane since 2018, and our experience has been nothing short of exceptional. Their personal touch and responsiveness truly set them apart. Whenever we had a question or needed support, they were always quick to reply — often within minutes — and consistently went above and beyond to troubleshoot any issue. A special shoutout to Russ, who was incredibly helpful over the years. His willingness to explain things in a way that was clear and easy to understand made a huge difference for our team. Working with him never felt transactional — it felt like having a trusted partner in our corner. Most importantly, in all the years our site has been hosted with Digitimber, we never once experienced downtime. That reliability speaks volumes. We couldn’t be happier with Digitimber and would gladly recommend them to anyone looking for reliable hosting with genuine, personal support.
Have had great success with their service and highly recommend this company. Their follow up to ensure success is way beyond other similar organizations. Very personable and they get the job done quickly!
Working with DigiTimber for over five years has been seamless. This company surpasses support for small business. Quick response, patience resolving issues and seeking resolutions for complex technical problems is their cornerstone. I highly recommend DigiTimber for technical assistance and support.
Digitimber has been supportive and continues to give A+ service since my transition over to them. Their product is easy to work with even for myself who is not a heavy tech person. I really enjoy how they are working with me to streamline my business needs and they have my back each step of the way.
I use Digitimber for everything internet-related at my business… they built my website, handle the hosting of said website, and manage my network security. As a medical provider, the security of my network is of the highest importance. They are always available to answer questions and very reasonably priced compared to others in the area. I’ve used them for almost two years, and plan to use them for many more!
Our law firm has had excellent service from DigiTimber for a couple of years and we’ve had great service. The owner is easy to work with and really cares about his clients websites. I can highly recommend this company.
I’m sorry I have not written a review long ago for this wonderful Spokane based company. My previous hosting company closed and my business was shifted over to Digitimber. The folks at Digitimber are responsive and super friendly. Every request I’ve had has been taken care of within hours. Like most, I am extremely busy and Digitimber always responds with, “No worries, will take care of it.” Highly recommend!
While DigiTimber provides IT services for much larger companies, they also are able to provide excellent services for my 2-person business, and I feel very well taken care of, and never overlooked or not well served because my business is very small. They provide more security and maintenance services for my software and hardware systems than I understand, but they are also willing to answer questions and put things into language that I do understand when I have questions or issues. I appreciate them so much.
Work With Us
If you are looking for a managed IT or hosting partner that takes personal accountability for the quality of their work, we should talk.